Free shipping for order more than 100$
If your order is 100$, we can offer trackable free shipping. It is via SpeedPost service of HongKong Post. We can guarantee the shipping service and will be fully responsible for delivery missing accidents.
We offer free shipping via DHL for our partners and distributors. Also, we will be fully responsible for delivery missing accidents.
SpeedPost is an internatioal delivery service supplied by HongKong Post. It has a worldwide coverage(over 210 destinations).For most parcels, you can track online anytime. And above all, it is indeed value-for-money.No fuel and remote area surcharges and simple actual weight-based charges. You can learn more by visiting the official website.
Click here to learn the shipping time to your country
It is very fast, usually within 7 workdays. Usually we use HongKong DHL service which is fast and safe. Tracking number will be supplied within 24 hours once it is shipped.
The speed of DHL and UPS is almost the same. However, if one shipping service can not shipped in time (usually because of overmuch shipping work), we will switch to another shipping service. For example, if UPS service suffers delay, we will ship your items via DHL. If UPS shipping fee is more than DHL's, please contact us after you receive your items. We will refund the difference.
3.Return or Resend
If you find any problem with our products, you can return them to us and we will refund your money after we receive them.
Any parcel missing accident (almost never happen) is out of our control. Delivery company should be responsible for it. However, to be responsible for our customers, if parcel is lost, we will resend the items again. Before doing that, we might need some time to confirm and get official reply from the delivery company.
If your parcel does not arrived until the deadline in the shipping time table, you can contact us and we will resend the items. If you want to claim for the refund, we will do the refund a week later after the deadline if your parcel still dose not arrive.