Orders and Payment • All orders are subject to acceptance by DIGITAL BAY. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud. • Full payment is required before shipment. We accept the following payment methods: Credit Card, Debit Card, PayPal, Bank Transfer. • Once payment is confirmed, your order will be processed.
Delivery (Shipping Policy) • Lead Time: Our standard lead time is three (3) business days (excluding weekends and public holidays) after payment confirmation. If there is a delay, we will notify you via email with an updated estimated delivery date. • Delivery Method: We use DAP (Delivered at Place) Incoterms. This means we are responsible for delivering the goods to the named place of destination, but you are responsible for import clearance and any applicable duties, taxes, or other fees. • We use reputable shipping carriers such as Flat Mail, DHL, FedEx, UPS. Tracking information will be provided via email with tracking number and link once your order has shipped. • Shipping Costs: Shipping costs are calculated based on weight, destination and will be displayed at checkout. • Delivery and Acceptance: Upon delivery, please inspect the package for any damage. If there is visible damage, refuse delivery and contact us immediately. After accepting the delivery, please verify the quantity and model of the Products against your order. Any discrepancies must be reported within 24 hours of receipt. • Delayed Delivery: If delivery is delayed due to our or our carrier’s fault, we will make reasonable efforts to communicate with you and provide a solution. • Non-Receipt of Goods: If you have not received your order by the estimated delivery date, please contact us for assistance.
Customs and Duties As per DAP Incoterms, you are responsible for all import duties, taxes, and customs clearance fees in your country.
Limitation of Liability To the maximum extent permitted by law, DIGITAL BAY shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Products; any unauthorized access to or use of our servers and/or any personal information stored therein; •(c) any interruption or cessation of transmission to or from our services; •(d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; •(e) any errors or omissions in any content; or (f) any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the services, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
Governing Law • These Terms shall be governed by and construed in accordance with the laws of Hong Kong.
Contact Information For any questions or concerns, please contact us at service@elechouse.com.
Policy Updates DIGITAL BAY reserves the right to modify these Terms at any time without prior notice. The most current version will be posted on our website